Refund policy

Returns

We want you to be satisfied with your purchase from www.duckfeet.com. If you are not happy with your order, you may return items within 90 days of receiving them.

Conditions for returns

To be eligible for a return, your item must:
Be unused and in the same condition as received.
Be in the original packaging with all tags attached.
Include proof of purchase.

Return process

To initiate a return:

Fill out the return slip that was delivered together with the order. 
Buy a return label either on duckfeet.com or a shipping courier of your choice
Send back the order to

Wiema Sko ApS
Danmarksvej 30R
8660 Skanderborg
Denmark

The customer is responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 10 business days.
Refunds will be issued to the original payment method.
Shipping costs are non-refundable.

Exchanges

If you need to exchange an item for a different size or color, please send back your original products and make a new order on www.duckfeet.com. 

Damaged or incorrect items

If you receive a defective or incorrect item, please contact us within 7 days of receipt. We will arrange for a replacement or refund, including return shipping costs.

Non-returnable items

The following items cannot be returned:
Gift cards.
Items marked as final sale.

Contact information

For any questions about our refund policy, please contact us at mail@duckfeet.dk.